FAQ
Welcome to the Amante Coffee FAQ. We've made it easier than ever to find the information you're looking for. Just click on a question below for the answer.
- What forms of payment do you accept?
- How will my order be delivered and how much is shipping?
- My order hasn't arrived. How do I track my order?
- Can you ship to an international address?
- Will I get a receipt with my order?
- How do I change or cancel an order?
- What is your Satisfaction Guarantee?
- What is your return policy?
- Can I remove items from my shopping cart or do I just start over?
- Can you store my personal information so I don't have to continue completing my information when placing an order?
- Why didn't I receive an e-mail confirmation?
- What is the Amante Coffee online privacy and security policy?
- Visa
- MasterCard
- American Express
- Discover
How will my order be delivered and how much is shipping?
All items are shipped via UPS. The shipping cost is based on the weight of the item ordered and your location. If you proceed with the checkout process, you'll be given a choice of shipping methods and total of all charges before we ask for any payment information.
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My order hasn't arrived. How do I track my order?
When your order ships, you will be sent a separate email with your UPS tracking number. Follow the link in the email to the UPS website and enter your tracking number. You'll find out where your package is and when it will be delivered. If you don't recieve an email, call our customer service at 303-449-5114 to get your tracking number.
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Can you ship to an international address?
Yes. You can ship to Canada directly from the shopping cart. For all other countries, please call 303-449-5114 for shipping rates. You will be responsible for all customs and duty taxes.
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Will I get a receipt with my order?
You won't get a reciept, but a packing list is included with each order. If you would like a reciept, please print out the confirmation page when you order, or the confirmation email that you recieved shortly after your order.
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How do I change or cancel an order?
If for any reason you would like to cancel or change your order,
please call 303-449-5114. We will do everything that we can to accommodate
your requests.
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What is your Satisfaction Guarantee?
If you are not 100% satisfied with your Amante coffee we will credit your
account the full amount of the purchase. Click
here and follow the directions for our return policy.
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What is your return policy?
If you are not 100% satisfied with your Amante coffee we will credit your
account the full amount of the purchase. Click
here and follow the directions for our return policy.
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Can I remove items from my shopping cart or do
I just start over?
You can remove items from your shopping cart at any time. To view
your shopping cart, click on the link at the top or bottom of the page.
Check the boxes next to the items you wish to remove, then click "remove
checked item(s)." Or, to clear the entire cart, click the "clear"
button.
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Can you store my personal information so I don't
have to continue completing my information when placing an order?
Yes, register with Amante Coffee and we can store your billing
and shipping information on our secure server to save you time during checkout.
To get started, click "Login" at the top of the page, sign in
when prompted to do so, and access your contact, billing and shipping information.
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Why didn't I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. Please call
303-449-5114 with your order confirmation number and we will confirm that
your order has been placed.
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What is the Amante Coffee's online privacy and security policy?
Amante Coffee values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shopping experiences and to communicate with our customers about our products, services, and promotions. We do not sell or rent the information you provide to us online to third parties.
Click here to view our Privacy and
Security Policy
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